Questions about mental health therapy

We understand that attending our therapy clinic may be daunting, but we're here for you. If you have any questions which aren't answered on this page, please do not hesitate to get in touch with us.

When should I arrive for my appointments?

We advise that you should arrive 15 minutes before your scheduled appointment time with one of our Psychiatrists or Psychologists. This will give you time to park and complete any paperwork.

Should I bring anything with me?

We will provide you with a patient guide (a form explaining access to health records, confidentially and regulations within the hospital) with your initial appointment letter. We ask that you fill these papers in, sign them and bring them with you to your first appointment.

When you arrive for your first appointment you will also be asked to complete an 'outcome measures' questionnaire asking you how you have felt over the past seven days. This will help your initial assessment and help to track your improvement as you attend your therapy sessions.

Are people able to sit with me during therapy sessions?

If it helps, you are able to have a family member or friend with you as during your first assessment. This may make you feel at ease and help you share your thoughts.

We recommend that you attend your therapy sessions alone. As these are personal sessions which help you explore your unique feelings, thoughts and behaviours, it is better that you talk about these without any influencing factors.

What if I do not want to attend therapy after my initial assessment?

Your therapist will work with you each session to help you understand, manage and improve your mental health and wellbeing. If you do not wish to continue with your therapy you are able to stop your sessions at any stage.

If I continue to psychological therapy sessions, will I receive appointment letters?

No. You'll receive an initial appointment letter; but  any further appointments made won't be confirmed by letter.

When booking appointments after your therapy session, you'll be given an appointment card. If booked over the telephone, you will not receive any formal confirmation, but we do offer a service where a text message reminder will be sent to you the day before your appointment. Please let reception know if you'd like to opt in for this.

How long is a therapy session?

Our sessions usually last around 50 minutes to one hour, however therapy is always based on individual needs.

How often will I see my therapist?

Typically people see their therapist once a week. This gives you time to digest what you have learnt and for you to try new skills.

Do I have to pay for my therapy?

St Andrew’s Therapy is a private provider of mental health assessment, diagnosis, counselling and talking therapy services. We accept payment through self-payment or private healthcare insurance.

> Please click here to view our payment options

I am disabled, will that make a difference?

Disability should not make a difference - adjustments to usual practice can be made, such as when British Sign Language (BSL) signers or interpreters are involved.